Hi, When a steam cleaner will not suck up the water, this can be caused by several different problems. Probably the most common problem is that the hidden filter on this machine is dirty. Many people don't even know this filter is there. I have attached a parts schematic for the 2565A Model to this email. There have been several different models, so if your model is different please just let me know and I will send you the corresponding parts diagram. You can see at the bottom of the machine Eureka part 60207 which is the filter assembly. Take a look at the filter and see if it's dirty at all. Hope this helps.