We offer a 60 day return policy at GoVacuum*.  We make this process as simple as possible.  If you are not totally satisfied with your purchase from us simply go to our return site at Returns.GoVacuum.com.  We will respond within 24 hours with a pre-paid return shipping label and an RA number.

That's right, this label allows you to ship the item back to us at no cost.  Once we receive your return, all refunds/exchanges are processed within three business days.

We offer free shipping on all orders over $35 & free return shipping on all orders*. All returns should be shipped in like new condition with all necessary parts, manuals and in the original box. In rare cases if not in like new condition up to a 35% restocking fee may apply.

*Exclusions
Outlet items, open stock, refurbished, reconditioned and used items have a 30 day return and exchange policy. Heaters have a 14 day return and exchange policy Commercial Machines are not refundable Used bags, filters & roller brushes can't be returned for sanitary reasons.